LURSEQIA™ · Customer Care
We're here to help.
Questions about a vase, product details, an order, or caring for your purchase? Contact our team for help finding the information you need, with thoughtful support for every detail of your LURSEQIA™ experience.
A thoughtful
starting point.
Product information and guidance for choosing a vase for your home, a floral arrangement, or a considered gift.
Keep up with
your order.
Order updates, shipping questions, and assistance with purchases made through our official website, lurseqia.com.
Talk through
a concern.
Contact our team about a return request, an item that arrived damaged, or an incorrect or incomplete delivery.
Know your
chosen piece.
Help locating a vase’s stated materials, dimensions, finish options, intended use, and item-specific care instructions.
01 / Customer Support
A note to
our team.
Contact LURSEQIA™ for questions about our decorative vases, available designs, dimensions, materials, finishes, and styling information.
Our team can also assist with order updates, shipping concerns, return requests, and other matters relating to purchases through lurseqia.com.
Direct Support
A thoughtful connection.
Monday – Friday
Order Assistance
For an existing order.
Please include your order number and the email address used at checkout so our team can locate your purchase. Briefly describe the information or assistance you need.
Product Concerns
For an item concern.
If an item arrives damaged, incorrect, or your delivery is incomplete, please provide clear photos and a brief description when contacting support. Include your order number and identify the affected vase or item.
Materials & Care
For the finer details.
Please share the product name or a link to the item. Our team can help you locate its stated materials, dimensions, available finishes, and care instructions, including whether it is suitable for fresh flowers with water. Follow the product-specific care guidance supplied with your vase.
02 / Return Requests
Before sending
an item back.
Please contact LURSEQIA™ customer support before returning any item. After your request has been reviewed and approved, our team will provide the applicable return instructions.
When contacting us, include your order number, the item you wish to return, and the reason for your request. For a damaged or incorrect item, please also include clear photos.
Return Address Information
The registered business address shown on our About Us page is provided for company identification. Please use the return address supplied by our customer service team for an approved return.