LURSEQIA™ · Frequently Asked Questions
Frequently asked
questions.
Helpful details about our decorative vases, orders, shipping, tracking, returns, refunds, and customer support. Thoughtful guidance to help you find what you need.
01 / Store & Orders
Our store
& orders.
Get to know LURSEQIA™, explore our vase collection, and find helpful information about placing an order.
A considered object. A personal space.What does LURSEQIA™ offer?
LURSEQIA™ offers decorative vases with expressive silhouettes, considered colors, and possibilities for personal styling throughout your home.
Product pages provide available information such as materials, dimensions, finish options, intended use, and care instructions. Please review the details of the individual vase before placing your order.
Can every vase be used with fresh flowers and water?
Suitability varies by product. Please check the individual product description for information about water use, interior finishes, and intended floral styling. Use water only where the product is stated to be suitable for it.
Are flowers and styling accessories included?
Only the items listed under Includes on the product page are supplied. Flowers, branches, and other styling accessories shown in photographs are not included unless expressly listed.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.
Can I cancel my order?
Please contact us as soon as possible to request cancellation before fulfillment begins. Once fulfillment has started, cancellation cannot always be guaranteed.
Email service@lurseqia.com with your order number and the email address used at checkout.
02 / Shipping & Tracking
On its way
to you.
Information about estimated delivery, checkout shipping charges, and tracking your purchase.
A little anticipation. A helpful update.How long does delivery take?
For supported U.S. destinations, estimated shipping transit time is generally 10–15 business days after dispatch. Processing time is separate from shipping time.
Delivery estimates are not guaranteed arrival dates. Carrier delays, weather, holidays, customs procedures, and other circumstances may affect actual delivery.
How much does shipping cost?
Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.
Will I receive tracking information?
Once an order has been dispatched, available tracking information will normally be sent by email or provided through the applicable tracking method.
03 / Returns & Refunds
After-purchase
care.
Find the next step for a return request, a refund, or a concern about your delivery.
Thoughtful support for your purchase.What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@lurseqia.com with your order number, the item you wish to return, the reason for your request, and photos or videos where relevant.
Please wait for return instructions before sending any item back. Use the return address supplied by our customer service team for an approved return.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, LURSEQIA™ will provide an appropriate solution.
How long do refunds take?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Your payment provider may require additional time to complete the transaction.
What if my item arrives damaged or incorrect?
Please contact our support team with your order number and clear photos or videos. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution.
If an item or accessory listed as included is missing, please identify it when contacting our team.
A Note to Our Team
Still have a
question?
For questions about an existing purchase, please include your order number and the email address used during checkout. This helps our team locate your order and review your request.
Email Customer Support ↗Service hours: 9:00 AM – 6:00 PM, Monday – Friday